Ensuring safe holidays

RESORT STATUS UPDATE

According to the latest Level 2 lockdown regulations, inter provincial travel is now permitted. Most of the resorts are now open with a few more in the process of opening soon.

CORONAVIRUS CANCELLATION POLICY

The current cancellation policy was adapted as follows due to the Coronavirus, and may be withdrawn or altered at any point subject to further business risk and/or developments:-

All bookings for lockdown period or whilst still closed have been automatically cancelled and credited for a future booking to be occupied within 3 months of the end of lockdown.

COMPULSORY SCREENING FORM: TO BE COMPLETED AND PRESENTED ON ARRIVAL

Please look out for the pre-arrival letter which will be emailed to you shortly before your holiday. This will come with a screening form which you will be required to partially complete and hand in upon check-in. We suggest filling the form in before leaving for your destination to make check-in smoother and speedier for your convenience.

ENSURING SAFETY AT OUR RESORTS

Everyone’s health and safety at our resorts remain our top priorities while we ensure that you are enjoying your holiday. While we have always maintained the highest standards of cleanliness and hygiene, we have intensified this now more than ever.

Upon Arrival

  • We offer a drive-thru check-in at the front gate (where possible);
  • All guests and staff are required to wear masks in common areas;
  • Everyone’s temperature will be checked upon arrival;
  • All guests and staff entering the resort complete a screening assessment to be granted entry.

Social Distancing

  • Numbers are limited in all areas at all times;
  • Most on-site restaurants offer takeaway delivery;
  • Room servicing is optional;
  • We offer grocery delivery (where possible).

Sanitising Protocols

  • All units are sanitised with ULV cold foggers before check-in;
  • After fogging, your unit is secured with door seals that you will break when entering your unit after check-in;
  • Wall-mounted sanitiser dispensers are provided in high traffic areas;
  • General work and guest areas are regularly sanitised. 

Our staff are required to adhere to the COVID hospitality protocols including practicing social distancing as well as wearing their masks at all times. Our front line staff are additionally equipped with face shields.